Recently purchased a used Honda Pilot there.Car was in great shape and I got a pretty good deal on the price.
All the sales people bragged about how great their customer service was and how Maryland inspection standards are some of the highest in the country. However, three days after my purchase, my car wouldn't start due to a dead battery. I had to jump start it and it was hard to start for the next couple of days afterwards. I went to two different places to load test the battery to verify that it was a bad battery.
I made multiple phone calls to the dealership and sent my salesman a copy of the load test print out. They wanted me to come in to their dealership to which I answered that it was inconvenient for me to do so since I live about 40 miles away. I asked if I could go to another Rosenthal dealership, one that was closer to my home. They (Acura) would not agree but I went anyway.
I had a third load test done and faxed the results and the estimate of replacement to Rosenthal Acura and asked if they could cover the cost of replacement at the dealership that was closer to my home. Apparently I was asking too much as I was told they were not able to do that. In the end, I paid for the new battery myself. The Rosenthal Honda dealership, which is much closer to my home, was quite sympathetic about my plight and treated me much better than those folks at the Acura dealership in Gaithersburg.
I think their self-proclaimed customer service accolades are a bunch of baloney.
I did not feel as if they valued my time nor my purchase.Never going to recommend them to anyone,
Review about: Used Honda Pilot.